We are in the office kindly responding to customer inquiries (and calls!) every Monday through Friday from 9 am to 5 pm GMT, except for national holidays. We do not, however, respond to inquiries or take calls over the weekends. While this may delay the timeline of your response, please rest assured that it won't adversely impact the quality of your service or our commitment to honoring our warranties or refund policies, which will be considered active from the date of your outreach (not our response). 

There are many ways to contact us, and we welcome inquiries of all sorts via any of the following channels:

Phone: +1 (317) 740-0419

Email: Click here

Contact Form: Click here

Social Media: Instagram, Facebook, Twitter

Snail Mail (not the fastest, but hey, it's up to you): 
Haven Technologies
12202 Hancock Street
Carmel, IN 46032

Our team works hard to respond to all inquiries as quickly as possible. We pride ourselves on the best customer service in the industry. That said, we are a small business run by humble humans who can only work so many hours in a day; therefore, we are prone to disappointing customers from time to time, particularly due to delays in after-hours responses. 

We are in the office kindly responding to customer inquiries (and calls!) every Monday through Friday from 9 am to 5 pm GMT, except for national holidays. We do not, however, respond to inquiries or take calls over the weekends. While this may delay the timeline of your response, please rest assured that it won't adversely impact the quality of your service or our commitment to honoring our warranties or refund policies, which will be considered active from the date of your outreach (not our response). 

Yes! 

All ISOtunes products come with a 1-year limited warranty (except for ISOtunes Wired Listen Only, which comes with a 3-month limited warranty). Our limited warranty means that we will replace your product, free of charges (including shipping), within the disclosed time period (1 year or 3 months, whichever is applicable) of your original purchase date should the product no longer work due to manufacturing defects.

If you believe your product may be defective, please reach out to us as soon as possible to let us know. We will consider your warranty request active from the date of your outreach. 

To begin the replacement process, please fill out our return form here.

We pack and ship orders every Monday through Friday except for national holidays. We do not, however, pack and ship orders on Saturday or Sunday. 

Please note:

If your order is placed by 1 pm GMT on a weekday, it will be packed and shipped the same day. 

If your order is placed after 2 pm GMT on a weekday, on a weekend, or on a national holiday, your order will be packed and shipped the next business day. 

Once your order has been shipped, you will receive a shipping confirmation, along with tracking details, to the email address you provided during your order. 

Please allow 48 hours to process all orders received up to 2 pm GMT time. We will do our best to pick and pack earlier than that, but unfortunately it's not always possible. Shipment may take up to 48 hours within the UK and it is tracked. For deliveries within EU, please allow 5 working days for the delivery to reach you.

Please visit our Bluetooth Troubleshooting Help Page. If you've tried our pointers and your Bluetooth connection still hasn't improved, it's possible your product is defective.

If you believe your product may be defective, please reach out to us as soon as possible to let us know. 

We can be reached Monday through Friday 9 AM - 5 PM Eastern (except holidays) by phone at 317-740-0419 or by email at support@isotunesaudio.com. We will respond to email inquiries as quickly as possible within 1 business day.

All ISOtunes products come with a micro-USB charging cable, allowing them to be recharged wherever you have access to a USB port, such as through a computer, wall outlet, or adapter. 

After plugging the USB end in to a USB port, locate the charging port on the battery module of your ISOtunes product, remove the safety flap, and insert the micro-USB end into the charging port. The light on your battery module will turn red to indicate the product is charging and it will turn blue when charging is complete. 

Please note, however: do NOT recharge your ISOtunes product using a "high power" or "fast" adapter or power source above 5V or 2 Amps. This may short-circuit the product and create a defect. 

Chances are you're not doing anything wrong!

ISOtunes microphones have been designed specifically to block out steady state background noise, thereby allowing for phone calls in many loud environments, such as with vacuums, engines, machines, or saws running in the background. 

However, ISOtunes microphones are not designed to eliminate impact noises, such as gun shots, so these will still come through loud and clear on calls and are likely to make conversations difficult. 

A general pointer for increasing call quality: please ensure the control module (which houses the microphone) is not tucked around the back of your head, but rather under your right ear or otherwise not blocked from access to your mouth.

Press and hold the power button until you see the indicator light on the control module flashing red and blue. This means your product is in pairing mode. 

A few things may be causing you to still hear outside noise when wearing ISOtunes hearing protection.

1. You purchased a product with Aware Technology™. Aware Technology™ purposefully amplifies outside noise, similar to a hearing aid, to improve your situational awareness and safety. You can turn Aware Technology™ off by locating the Aware Volume buttons and pressing “-” until you hear a beep.

2. You need a larger eartip size. ISOtunes TRILOGY™ eartips block noise with heat activated polyurethane foam. This foam needs to fully fill your ear canal to block the optimal amount of noise. The right size eartip should:

- feel snug but not painful

- easily stay in your ear

- block the greatest amount of noise 

3. You’re wearing silicone eartips. ISOtunes products come with double or triple flange silicone eartips for casual listening. These eartips are not ANSI certified for noise reduction and should not be used to block noise in loud environments. Instead, use the provided ISOtunes TRILOGY™ foam eartips.

4. You’re experiencingnoise-isolation, not noise-cancellation. All ISOtunes products use noise-isolation to passively block noise. At this time, ISOtunes does not sell any product with active noise-cancellation technology. 

A Noise Reduction Rating (NRR) is a measurement of the ability of a hearing protection device to reduce sound exposure for its wearer. Measured in decibels (dB), the NRR of a hearing protector must be determined in a lab approved by the American National Standards (ANSI) in accordance with the Occupational Safety & Health Administration (OSHA). A higher NRR corresponds with a greater noise reduction ability.

All ISOtunes products are tested  in NVLAP labs to ANSI and EPA hearing protection standards and issued Noise Reduction Ratings (NRRs) accordingly. Additionally, all products are OSHA compliant, meeting both hearing protection and hearing conservation standards for a full day of use in the workplace. 

That said, each workplace may have its own specific rules and restrictions on what hearing protection devices can, cannot, or must be used to ensure prevention of hearing loss. For most facilities, the main requirement is that the Noise Reduction Rating for the devices is sufficient.

If you're unsure, simply ask your manager or company’s Safety Official to determine whether or not ISOtunes products are suitable for your workplace. And when using ISOtunes products, please abide by the rules established by your place of employment. 

Contact us if you would like more information about getting ISOtunes approved for your workplace.

Yes. All products with Aware Technology™ have the ability to make phone calls using noise-isolating microphones.

IIt depends. Aware Technology™ amplifies outside noises through omni-directional microphones. If you are hearing static or white noise, Aware Technology™ is likely magnifying it from your surroundings. This is considered normal. As with most hearing aids or enhancers, it may take time for you to adjust to the enhanced sound. 

We suggest you test the product with the Aware Technology™ turned off. To do so, please locate the Aware buttons and press the “-” button until you hear a beep. If you still hear static noise, we consider this a product defect and you should contact our customer service team for support. 

ISOtunes products with Aware Technology™ and ISOtunes Sport products with Tactical Sound Control™ are both great for handling loud impulse noises. Although they look and operate very similarly, the sounds and environments they are built to handle are very unique. 

ISOtunes Sport products are intentionally built to protect firearm users from gunshot noise. ISOtunes products with Aware Technology™ are built to protect those who use tools and loud equipment from impulse noises (nail guns, hammers, etc.).