Returns & Replacements

Our friendly customer service team are available to help with your inquiries Monday to Friday (excl. Bank Holidays). We endeavour to reply within 24 hours upon receipt of your email. 

For defects or product replacements, please fill out this form.

Once return approval is confirmed, we will provide you with the required steps to complete your return.

For any other support, click the support link on the bottom right hand side of your screen to get in contact with the team, alternatively email at uk-eurosupport@isotunesaudio.com.

1-Year Warranty and Defective Product Exchanges

All ISOtunes® product come with a 1-year guarantee against defects in material and workmanship. The warranty does not cover damage by misuse, abuse or unauthorised modifications. We will provide a free exchange for customers who experience defective products within 12 months of purchase.

Unsure whether your product is defective or not? Please see our product support page or contact us via the outreach methods above with your questions.

Note: Merchandise items are excluded from exchanges and replacements.