In order to begin the return or replacement process, you must first contact us for confirmation and directions. Please do this via email at

We will respond to emails and return requests within 1 business day. Once return approval is confirmed, we will provide you with the required steps to complete your return.

1-Year Warranty* and Defective Product Exchanges

All ISOtunes® product come with a 1-year guarantee against defects in material and workmanship. The warranty does not cover damage by misuse, abuse or unauthorized modifications. We will provide a free exchange for customers who experience defective products within 12 months of purchase.

Unsure whether your product is defective or not? Please see our product support page or contact us via the outreach methods above with your questions.

*Note: The ISOtunes Wired Listen Only comes with a 3-month warranty. Apparel & Merch items are excluded from exchanges and replacements.