30-Day Refund Policy

We guarantee every item purchased from us. If you are not completely satisfied with your purchase, simply send it back within 30 days of purchase for a full refund. Items must be returned in their original condition, complete with all packaging and components. 

1-Year Warranty and Defective Product Exchanges

All ISOtunes® products come with a one year guarantee against defects in material and workmanship. The guarantee does not cover damage by misuse, abuse or unauthorized modifications. We will provide a free exchange for customers who experience defective products within 12 months of purchase. 

Unsure whether your product is defective or not? Please see our product support page or contact us with your questions. 

Sending in Your Return

If you'd like to return your product, whether for a refund or exchange, you must first email uk-eurosupport@isotunesaudio.com for approval and confirmation.

Once approval is received, please follow the steps below to complete your return.

Step 1:
Include a copy of the packing slip or confirmation email from your order. Specify in writing whether you've been confirmed for a refund or exchange.

Step 2:
Mail the package to:

Haven Technologies
C/O Gardiner Bros Ltd
Unit G
Quedgeley West Business Park
Bristol Road Gloucester

Step 3:
Once your return is received, we will issue your refund or product exchange and follow up via email to confirm.